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You can access a large range of forex currency pairs, Share CFD, indices, commodities and cryptocurrencies. These are accessed through our MT4 & MT5 platforms.
Yes, Zero supports the opening of multiple accounts. Please contact [email protected] for further details and assistance.
Account types include Individual, Joint, Sole Trader, Company, Individual Trustee, and Corporate Trustee. At the time of registration, select the appropriate account type.
For MT4 and MT5 the minimum opening balance is USD 100 or $100 in the base currency.
Downloading and installing software is required for our MT4 and MT5 platforms. However you can also trade on the Web Trader platform which requires no download.
You can open an account in AUD, USD, EUR or GBP
Yes! MT4 and MT5 are supported on mobile platforms. To download, please search MetaTrader4 and MetraTrader 5 on the App Stores.
We will require proof of identity and proof of residence for all directors and beneficial owners. We will also require the certificate of incorporation and memorandum of articles of association. If the beneficial owner is another entity we will also require additional documentation, please reach out to our onboarding team (
[email protected]
) for more information.
All corporate applications will require an LEI (Legal Entity Identifier).If you do not already have one there are various sites to apply via including
https://www.lei.direct/
Yes. To open multiple accounts, log into your client portal and open them from here. Or send an email to [email protected] with your name, existing account number and your request.
Yes, you can have up to five trading accounts. You can open additional accounts anytime via your client area
by selecting ‘Accounts Summary’ and then ‘Add Live Account’.
Call us on (+61 2 7908 3133 ) or email us
[email protected]
. You will need to verify your identity.
You can transfer funds between your accounts on your Secure Client Area : https://trader.zeromarkets.com/. Please note that Internal transfers are only possible between accounts under the same Client Area profile.
Please use the ‘Forgot Password’ link on the main login page by clicking here.
For your MT4 or MT5 account simply request a leverage change within the client portal feel free to email
[email protected]
with your account number, name and your desired leverage.
Zero accepts Bank Wire Transfer, credit cards (Visa/Master), Neteller, Skrill and other multiple funding methods. Please login to your client portal and select the trading account to which you wish to deposit, where you click on “Deposit” and then choose your favorite method.
The minimum deposit for both Standard and Raw accounts is $100 AUD or equivalent
ZERO Markets accepts various funding currencies for our accounts which includes AUD, USD, EUR, GBP, VND, THB, IDR, MYR, HKD, SGD, JPY, CHF, CAD.
This will depend on the method you employ. Regularly online methods are instant, while bank transfers may take a few days. It would be ideal if you see the following link for specific times for each method. Check Deposit Time here.
Kindly send an affirmation letter from the bank stating the card has been lost/stolen, additionally a statement from the card appearing all the bank details to [email protected]., and we’ll at that point perform a bank transfer to that account
No, provided the Skrill or Neteller account is in your own name, you are still able to deposit.
No, we will only accept funds that we receive directly from the named trading account holder.
Please allow up to five business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to [email protected] and we will be able to check further with our bank.
No, interest is not applied to any trading account balance.
We’ll need to verify your identity if you are making a withdrawal for the first time. We usually do this by asking for a copy of your driver’s license, proof of age card or passport uploaded in your Client Portal . Also, we may verify your personal infomation by sending you a mobile verification code to ensure its your withdrawal.
If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose any of the previously used methods to withdraw profits.
You can withdraw to any bank account provided the account is in your own name.
It will depend on the method you used, you can see all the processing times here (you will need to select the Withdrawals tab).
Yes, as long as the remaining equity doesn’t make your margin level fall below 100%.
Please note that we do not charge any fees for processing Australian withdrawals. However, there is a $10 per transaction for International bank transfers.
ZERO Markets do not charge for processing withdrawals, however depending on the methods used, there maybe.
If you have not received your funds after five business days, please reach out to our support team [email protected] and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.
If you have not received your funds after seven business days, please reach out to our support team [email protected] and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.
Yes, we accept broker to broker transfers. Please fill in our transfer form here, and send to [email protected] and also send to your current broker so they can instruct the transfer with their bank.
Yes, please login Client Portal to make the transfer. Please note that Internal transfers are only possible between accounts under the same Client Area profile.
Depending on your Country of residence, we will need to verify the card before you use if for the first time. Please provide a copy of the front side of your card (showing the first 6 and last 3 digits, your name and the expiry date) to [email protected]. Once we have verified the card, we can enable instant deposits for you.
Please use this link to login Client Portal. You will be able to view the history on your Browser, or use the ‘Generate Report’ option to download the history.
To login please open your trading platform and then select File – Login to Trade Account. You will be asked to enter your account number, password and select the relevant server. We have a short tutorial video to assist you: https://www.youtube.com/watch?v=Du1uhKyXq3k&t=61s
MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.
Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.
Yes, all pricing on the MT4 and MT5 platforms is live with no delays.
No, both MT4 and MT5 are offered completely free of charge
Yes online version is available. Webtrader is an online version of the MT4 and MT5 platforms. You will be able to access this via: https://www.zeromarkets.com/advanced-trading-platforms/webtrader/
Proceed to the top menu of the platform and choose View -> Languages, and you will be able to select your preferred language. You will be required to close and reopen the platform.
The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties – Common and check the ‘Show Ask Line’ box.
The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.
Open your platform and select File – Open Data Folder – MQL4 – Experts and then paste the .ex4 file. When you close and reopen the platform your EA should then show in the Navigator window under ‘Expert Advisors’.
Ensure ‘AutoTrading’ is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.
Select Tools – Options – Server tab and then select the ‘Change’ option next to the password.
Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.
Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.
Select Tools – History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.
First find your Metaquotes ID number from your mobile app (you will see it under Settings – Chat and Messages). Open your trading platform and select Tools – Options – Notifications and tick the ‘Enable Push Notification’ box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.
Drag the indicator over from the Navigator window onto your chart and it will automatically fix to the chart.
Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.
Provided you use your demo account regularly it will not expire. If you do not use the demo account for more than 30 days it will automatically expire, and we will not be able to reactivate it.
Our support team will need to do this for you, please reach out to them ([email protected])
Depending on the time of day we receive your application, we may be able to build your account the same day. If we receive the application later in the day, it will be done the next business day for you.
The trades widget in iress will allow you to pull 3 months worth of trade data only, no commission or charges. ZERO Markets provides a daily, monthly and tax year end statement to all clients via a PDF email attachments. Custom spreadsheets can be provided upon request to [email protected] or through the client portal.
This means one or more of the login details are incorrect. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space over at the end). Invalid account could also mean an expired demo or an archived live account.
This means the platform was not able to connect to the ZERO Markets trading server. Please go back to the main login window and make sure you are selecting the correct server from the drop down box.
This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area.
You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.
Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.
It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts – Template – Save Template. You can upload your saved templates in the following way once they are missing: Charts – Template – Load Template
Please ensure your ‘Allow AutoTrading’ button at the top of your platform is selected and showing Green. Also, from the Tools – Options – Expert Advisors window, make sure the top ‘Allow Automated Trading’ is ticked. If this still doesn’t work, reload the EA, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is also ticked there.
Apple security settings will only allow installation of applications directly from the Mac store. Try going to System Preferences – Security and Privacy, and then on the ‘General’ tab select the lock icon in the bottom left corner. This will unlock the General Preference panel, and you can select ‘Anywhere’ from the menu.
Please make sure you change all your ZERO Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.
This error message usually appears if it is outside trading hours, or the instrument is no longer available to trade.
This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account.
On our MT4 and MT5 accounts we offer CFDs in Forex, Commodities, Metals and Indices. You can see a full list of available products here: https://www.zeromarkets.com/trading/forex/.
CFD stands for ‘Contract for Difference’. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.
The Forex market is open 24 hours a day, 5 days a week.
We offer RAW pricing on our MT4 and MT5 accounts. This means pricing is streamed directly from our LPs with zero interference from our side.
We source our prices directly from a large range of leading financial institutions. All our LPs can be found on our homepage (https://www.zeromarkets.com/)
The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.
Since we offer RAW pricing we are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.
There is zero commission on the Standard account, starting from 1.0 pip mark up on the spread. Super Zero account spreads start from 0.0 pips.
Yes, we have a trade desk who are responsible to monitor our risk and exposure etc. Since we offer RAW pricing, there is no dealing desk intervention or re quotes with any of your trades.
Yes. Micro lots are available to all MT4 and MT5 account types.
This will depend on the instrument you are trading. For Forex, the maximum lots size is 50 per trade.
We do not place any restrictions on the amount of orders you can have open (including pending orders).
We offer leverage from 1:1 up to 1:500, depending on your preference, the instrument you are trading and your account size.
As per our risk policy, leverage is offered to clients based on their available equity. Please check the following link for the specific details: Swap and Leverage.
Our spreads vary, however on Forex they start from zero pips. You can see all our spread information in the following link: https://www.zeromarkets.com/trading/pricing/forex-spreads/
When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.
Yes, we allow both strategies.
Yes, we allow the use of Expert Advisors (EAs)
Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS with Liquidity Connect for you.
We do not have a specific platform for trade copying, however you can follow signals via the ‘Markets’ tab in the Terminal Window.
In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.
We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price
Yes, our dealing desk will be more than happy to take your instructions over the phone.
There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will alway advise traders to thoroughly test their strategy before trading on a live account.
Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.
Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.
Right click in the Market Watch window on the symbol you wish to know the rates for, and select ‘Specifications’. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.
Positions that are held open over Wednesday night will incur a triple swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed.
Swap is charged at 00:00 for any trades that are still open from the previous day.
Swap is calculated as: (pip value for 1 lot x No of lots x swap rate x number of nights)/ 10. Please note the answer will be in the quote (second) currency of the pair you are trading.
An Introducing broker (IB) acts primarily as a representative for investors and is usually in direct contact with their clients. An IB will introduce clients to brokers by phone, email contact, seminars, events or online activity. Other IBs are Mere-referrers that simply provide the contact details of ZERO Markets and generally have limited contact with the customer
Please complete the application form on our Partnership page and our partners team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
Zero generously rewards business with some of the most competitive commissions in the industry. Please refer to our partnership page and complete the IB form. Our partner team will get back to you shortly.
You can make a withdrawal via your client portal and our accounts team will take care of it for you.
Yes, please reach out to our partners team ([email protected]) for the full information.
We pay IB commissions on all instruments, including Forex, Metals, commodities, Crypto and Indices.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, they must send an email from their registered email address to [email protected]
Some countries require you to have a licence in order to operate as an IB. To check if a license is required for your country, consult the respective authorities in your country. It is your responsibility to check this information before applying to become an IB.
When you make your application you will be required to read and accept the IB Terms and Conditions.
An Affiliate usually owns a website and interacts with potential clients via the web using banners, links, e-marketing and other marketing tools. They may not have personal direct communication with clients.
Please complete the application form on our Partnership page, and our affiliate team will get back to you.
Yes, we require a form of Identification and a Proof of Residence document.
You will be issued your own unique tracking links to provide your clients or post on your website, as soon as the client reaches our website we track based on IP address until they complete a registration.
Yes, you can see a full list of your clients in the IB Portal.
No, you do not need a license.
The full Terms and Conditions will be sent to you upon receiving your application.
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